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100-140 Latest Questions | 100-140 PDF Download

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Cisco 100-140 Exam Syllabus Topics:

Topic
Details

Topic 1

Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.

Topic 2

Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Topic 3

Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Topic 4

IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Topic 5

Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q616-Q621):

NEW QUESTION # 616
What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?

A. The command will make multiple attempts until successful
B. The command will log the issue and continue applying other policies
C. The command will halt at the first error encountered
D. The command will ignore all failed settings and continue

Answer: B

Explanation:
The command will log the issue and continue applying other policies When gpupdate /force encounters an error applying a policy, it logs the failure and continues with the next policy setting.
This allows for the application of as many updates as possible, identifying specific issues without halting the entire process.
Option A is incorrect because gpupdate does not repeatedly attempt to apply a policy setting if it fails initially.
Option B is incorrect as it does not simply ignore failed settings; it logs them.
Option C is incorrect because the command does not halt at the first error; it continues with other policies.

NEW QUESTION # 617
A user in an enterprise environment is experiencing slow connectivity to an internet application.
To determine if the issue is related to network routing, what diagnostic command should a technician use?

A. route print
B. tracert application.example.com
C. netstat
D. ping -t application.example.com

Answer: B

Explanation:
Correct Answer. B. tracert application.example.com Using tracert helps trace the route packets follow to the application's server, highlighting any nodes that cause delays or packet loss, which can contribute to slow connectivity.
Option A is incorrect. Continuous ping (ping -t) can test reachability and average response times but doesn't show the path or identify problematic hops.
Option C is incorrect. route print displays the local routing table, which is static and does not dynamically analyze packet travel.
Option D is incorrect. netstat provides statistics and current connections; it does not analyze the route data takes to a specific destination.

NEW QUESTION # 618
A user is experiencing slow computer performance and suspects malware. What should they check first before running a malware scan?

A. The system's network settings
B. Any recently installed software
C. The version of their operating system
D. The amount of free disk space on their system

Answer: B

Explanation:
Correct Answer. D. Any recently installed software Checking recently installed software can help identify if new applications might be responsible for performance issues or if they might be disguised malware.
Option A is incorrect because while insufficient disk space can slow down a system, it is not directly related to malware.
Option B is incorrect as the operating system version, unless very outdated, is less likely to be the direct cause of sudden performance issues linked to malware.
Option C is incorrect as network settings, unless significantly altered, do not usually impact performance to the extent seen with malware infections.

NEW QUESTION # 619
A user reports that incoming faxes are consistently incomplete or cut off. What is the most likely adjustment needed to resolve this issue?

A. Increase the baud rate on the fax machine
B. Reset the fax machine to its default settings
C. Replace the fax machine's phone cord
D. Decrease the baud rate on the fax machine

Answer: D

Explanation:
Correct Answer. B. Decrease the baud rate on the fax machine Decreasing the baud rate can improve the reliability of the fax transmission, particularly over poor quality phone lines, which can be a cause of incomplete faxes.
Option A is incorrect. Increasing the baud rate might worsen the issue if the phone line quality is poor.
Option C is incorrect. Resetting the machine may revert settings, but it won't specifically address issues related to transmission errors.
Option D is incorrect. Replacing the phone cord is advisable if physical damage is evident, but it does not directly relate to the transmission rate issues.

NEW QUESTION # 620
A user reports that their scanner is not being recognized by their workstation. The scanner was working earlier in the day.
What should the technician check first?

A. Replace the scanner with a new one
B. Check the scanner's USB or network connection to ensure it is secure
C. Update the scanner driver software immediately
D. Reboot the workstation and scanner to reset the connection

Answer: B

Explanation:
Correct Answer. C. Check the scanner's USB or network connection to ensure it is secure The first step should always be to check the physical connections as these are often the simplest and most common cause of connectivity issues. Loose or disconnected cables can prevent the scanner from being recognized.
Option A is incorrect. Rebooting the devices is a valid troubleshooting step but should follow checking the physical connections.
Option B is incorrect. Replacing the scanner is premature without first ensuring that simpler fixes, like checking connections, are not effective.
Option D is incorrect. Driver updates are important but typically not the first line of action unless there is indication that the device is recognized but malfunctioning due to software issues.

NEW QUESTION # 621
......

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