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Valid C_C4HCX_2405 Cram Materials, New C_C4HCX_2405 Test Papers

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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

Topic 2

SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.

Topic 3

SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.

Topic 4

SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.

Topic 5

SAP Marketing Cloud and Emarsys: This section of the exam covers SAP's marketing automation and customer engagement solutions. It emphasizes understanding how to create personalized marketing campaigns and analyze customer behavior. A skill to be measured is developing targeted marketing strategies using SAP tools.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which of the following is a feature offered by the SAP Integration Solution Advisory Methodology?

A. Providing a technology-agnostic framework to define and execute an enterprise integration strategy
B. Providing a guided workflow to integrate SAP cloud solutions to on premise systems
C. Developing ad hoc solution integration patterns
D. Limiting integration use cases and technologies to the defined standards

Answer: A

Explanation:
Step 1: Overview of SAP Integration Solution Advisory Methodology (ISA-M)The SAP ISA-M helps organizations establish a strategic framework for managing integrations across the enterprise, independent of specific technologies.
* Technology-Agnostic Framework:
* ISA-M provides a structured, technology-independent approach to defining integration use cases and patterns.
* Enterprise Strategy Support:
* Helps organizations establish an integration strategy aligned with their business goals, ensuring scalability and flexibility.
Step 2: Features Supporting the Answer
* SAP Help Portal:ISA-M Documentation.
* SAP Partner Resources: Access ISA-M guides through SAP PartnerEdge.
References

NEW QUESTION # 67
Which dev space types are offered by SAP Business Application Studio?Note: There are 3 correct Answers to this question.

A. Full-stack cloud application
B. SAP ABAP
C. SAP Workflow
D. SAP HANA native application
E. SAP Fiori

Answer: A,D,E

NEW QUESTION # 68
What are some of the machine learning capabilities in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Warranty determination
B. Machine translation
C. Case categorization
D. Account categorization

Answer: B,C

Explanation:
* Machine Learning Capabilities in SAP Service Cloud Version 2:SAP Service Cloud uses AI and machine learning to automate and enhance service operations.
* Key Capabilities:
* Case Categorization (B):Automatically classifies cases based on historical data, improving response times and accuracy.
* Machine Translation (C):Provides real-time language translation for cases, enabling support across global customers.
* Why Other Options Are Incorrect:
* Warranty Determination (A):Not an AI-driven feature in SAP Service Cloud.
* Account Categorization (D):Not applicable to service-specific capabilities.
* References:
* SAP Service Cloud Documentation: Machine Learning Features.

NEW QUESTION # 69
Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.

A. Seamless user experience
B. One workflow inbox
C. Coordinated lifecycle management
D. One process workflow
E. Seamless payment methods

Answer: A,C,D

NEW QUESTION # 70
Which routing rules for tickets or cases are offered by SAP Service Cloud? Note: There are 2 correct answers to this question.

A. To an employee
B. To an outbound channel
C. To a team
D. To a queue

Answer: A,C

Explanation:
Step 1: Routing Rules in SAP Service CloudRouting rules determine how tickets or cases are assigned to the appropriate resources.
* To a Team:
* Assigns cases or tickets to a group of employees for collaborative resolution.
* To an Employee:
* Directly routes cases to an individual based on skills, availability, or workload.
Step 2: Available Routing Options
* SAP Help Portal: Routing rules in SAP Service Cloud.
References

NEW QUESTION # 71
......

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